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Customer Story Business Generative AI RAG

Customer Story: Suomen Asbestipurku Oy

by Timo Kronlöf

Extending customer service with AI – available around the clock Suomen Asbestipurku Oy wanted to serve website visitors also outside regular office hours. Many potential customers search for information in the evenings and on weekends – and if they don’t get an immediate answer, they may turn to a competitor. Together with Buildgrid.ai, the company implemented an AI-powered customer service solution on its website. The solution was built using Suomen Asbestipurku Oy’s own expertise in asbestos surveys and removal. The AI assistant answers visitor questions based on the company’s services, guides them on the right actions, and can also collect contact details and create a summary of the customer’s needs. This way, Suomen Asbestipurku Oy instantly receives high-quality leads ready for follow-up.

Benefits for the customer

  • Time savings: The AI handles repetitive questions, such as when an asbestos sample must be taken immediately.
  • Lead generation: New inquiries are captured even outside office hours.
  • Customer experience: Instant answers and support – a competitive edge in a field where speed matters.
  • Data security and quality: The Buildgrid platform ensures secure data handling and transparency in data quality.
  • Cost efficiency: The solution was built on a ready-made product, minimizing investment costs.
  • Continuous improvement: The AI learns and evolves over time, enabling new models and features to be introduced. Now, Suomen Asbestipurku Oy can fully focus on its core business – while customer service is available 24/7 and valuable leads are no longer lost to competitors.
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