OperationsLens: from customer request to invoice
An operations desk for teams that take orders by email and phone. It turns those messages into orders in your ERP, answers status questions with the real order behind them, and checks that delivered work gets billed.
Three modules, one shared memory of your business
Order Intake
Emails, calls and attachments become structured order drafts in your ERP. A person stays in the loop.
Customer Desk
Status questions and reclamations answered with the real order behind them.
Invoice Check
Everything delivered gets billed. Deviations surface, you decide.
Who it is for
Small and mid-sized wholesale and industrial companies running a Nordic ERP, where orders arrive by email and phone and someone retypes them into the ERP. Most teams start with OperationsLens on a single channel.
Systems it works with
OperationsLens writes order drafts to Netvisor, Procountor, Oscar and Lemonsoft, and handles e-invoicing. The ERP connection runs through Fyrn, Buildgrid's integration platform.
Your data stays yours
Your ERP remains the system of record. OperationsLens is hosted in the EU under GDPR. Every step is logged, so any order, answer or invoice can be traced back.
How it fits the Buildgrid stack
OperationsLens is the top layer of a three-product stack built by the same team. Under it, the Buildgrid platform holds the knowledge and runs the agents, and Fyrn moves data to and from the ERP.
Plans and pricing
Current plans and pricing are on operationslens.ai.
OperationsLens at a glance
- Product
- OperationsLens
- Category
- AI operations desk: order intake, customer service and invoice reconciliation
- For
- Small and mid-sized wholesale and industrial companies that take orders by email and phone
- Modules
- Order Intake, Customer Desk, Invoice Check
- ERPs
- Netvisor, Procountor, Oscar, Lemonsoft, plus e-invoicing
- Hosting
- EU, under GDPR. Your ERP stays the system of record.
- Built on
- The Buildgrid platform (knowledge and agents) and Fyrn (integration)
- Made by
- Buildgrid Oy, Helsinki, Finland
- Website
- https://operationslens.ai
See OperationsLens on your own orders
Show us how orders arrive today and we'll walk you through what OperationsLens would do with them.