Scaling Sales Team to Work Day and Night

One of the great opportunities now days is to fine tune your onlines sales to work for you all the time. Studies says that buyers are doing most of the heavy lifting online before even starting to contact sellers. Bare in mind that just in the last 12 months this workload has also been moved to AI agents that gather the information and summarises it to be decision ready for humans. This said, it’s crucial that you also have your sales team always available.

Scaling Sales with AI

One of the obvious use-case have been to bring a chat on the web pages trying to help busy buyers to find out the information easily and talk with sales reps to get the answers. Then we moved to those pretty terrible decision-tree chats, yeah you know what I’m talking about, and where tricked to click the endless selections trying to get answers to our questions. Hopefully those solutions will vanish sooner than later. Latest development in scaling sales is RAG (Retrieval augmented generation) solution combined with agentic features. This will bring the human-like interaction to the discussion and execute different task like your best performing sales rep. Human-like interaction with written or audio input will make information gathering better for us human beings. We can use our own language, our own tone and have a great sales rep with whom we have the discussion. We are also able to ask the questions we wouldn’t dare to otherwise and bounce of solution ideas with AI sales. Of course you can also plug in your AI to work directly with these solutions and let AI talk with AI to resolve the task you are aiming to handle using MCP (Model Context Protocol) or agents.

Why would you need to scale your sales?

I think we can all agree that there is large pool of potential clients you try to reach in different channels. You put a lot of work and money into that and want them to land into your online sales channels. But then you assume they will survive through the sales process by themselves or then they will just call you and ask you. Looking how the younger people communicate, I would argue you are not getting some many calls in the future. Also leaving your potential buyer, with this busy schedule, to run through the web pages trying to find information, might be a conversation killer. So the obvious answer is to help the potential buyer all the time in their sales process. When you let AI scale your sales, you are always online in different channels and there are no bottlenecks. There are no wait times for answers when there’s always a sales rep available. No need to wait that the human is free from earlier session or think should be have people working in the evening when our buyers are most active. The data is accurate and the sales rep is always on a good humor and kind towards the buyer. You don’t need to push that email capture manually in a very awkward moment, but let AI smoothly introduce the possibility when it seems suitable, just like you when you slip that business card to a lead when talking to them.

Buildgrid as a Sales Scaler

I’m also happy that we have this feature enable now on the our platform and you can see it working on our webpage. Give it a try and see how it works with your ideas. It’s also really easy to try out on our demo environment with your actual live data for the knowledge base. We’ve tried to make this all super easy to set up and the pricing is also compelling starting from only 149€/month. That’s a lot lower that a lot of traditional discussion based sales solutions out there. Feel free to kick the tires and give feedback on our approach. We would be happy to see you using it or talk more with our AI based sales rep how this solutions would work for your sales.