AI-Powered Customer Support
Turn your product documentation, FAQs, and support articles into a 24/7 AI assistant that answers customer questions accurately — with citations back to the source.
The challenge
Support teams are overwhelmed. Customers expect instant answers, but agents spend time searching through scattered documentation, waiting for escalations, and answering the same questions repeatedly. Meanwhile, self-service portals go unused because keyword search fails to surface the right information.
The result: slow response times, frustrated customers, and support teams stuck in reactive mode instead of solving high-value problems.
How Buildgrid solves it
Buildgrid turns your existing support documentation into an AI assistant that understands customer questions and provides accurate, cited answers. Using retrieval-augmented generation (RAG), every response is grounded in your actual content — not hallucinated by a generic AI model.
Upload your support content
Connect product docs, FAQs, knowledge base articles, and support guides. Buildgrid indexes everything automatically.
Deploy across channels
Add an AI assistant to your website, embed it in Slack or Teams for internal support, or reach customers via WhatsApp.
Customers get instant answers
Users ask questions in natural language and get accurate responses with links to the source documentation — 24/7, in any language.
Key Benefits
24/7 Availability
Customers get instant answers around the clock — no wait times, no business hours limitations, no staffing constraints.
Source Citations
Every answer includes links to the original documentation so customers can verify and dive deeper into the details.
Multilingual Support
Serve customers in their preferred language. Buildgrid understands and responds in multiple languages from the same knowledge base.
Deploy Where Your Customers Are
Reach customers on every channel without building separate integrations for each.
Website Chat
Embed an AI widget on your website for instant self-service
Slack
Internal support for teams and partners in shared channels
Microsoft Teams
Enterprise-ready integration for large organizations
Mobile-first support for customers who prefer messaging
Ready to transform your customer support?
Upload your support docs and launch an AI assistant in minutes — no coding required.